Nuestro principal interés es que te sientas totalmente feliz y satisfecha con tu adquisición en FLORA, es por esto que si por algún motivo la prenda que adquiriste no se adapta a tus necesidades, te asistiremos con una solución de la manera más eficiente.
*Tienes hasta 15 días hábiles después de recibir tu pedido, para solicitar un cambio.
CONDICIONES PARA REALIZAR UN CAMBIO
- La prenda debe estar en las mismas condiciones en la que llegó a ti. No debe mostrar marcas de uso, ni de lavado. La prenda debe estar en perfectas condiciones. (Trátala con el mismo amor con el que fue enviado)
- La prenda debe ser enviada de regreso en su empaque original.
- Los gastos de envío (tanto ida como regreso) deben ser asumidos por ti. Esto, teniendo en cuenta que te asesoramos en tu proceso de compra para que escogieras tu talla, color y prenda perfecta para ti.
*FLORA COLOMBIA SAS se reserva el derecho de aceptar los cambios y las devoluciones, si las prendas no cumplen con las condiciones mencionadas.
PASOS PARA REALIZAR UN CAMBIO
- Comunícate con nosotras a través de nuestras redes sociales o correo electrónico.
Instagram: @flora_colombia
Celular: 3195430632
Correo: floracolombia08@gmail.com
*Este primer paso es indispensable para realizar el segundo.
- Envía la prenda a: Calle 72N # 7b-50 barrio La Paz, en la Ciudad de Popayán a nombre de FLORA COLOMBIA, con celular de contacto: 3195430632
- Al momento de recibir el producto, procederemos a verificar el estado del mismo, y a su proceso de cambio el cual puede tardar de 3 a 5 días hábiles dependiendo de la disponibilidad del mismo. Posterior a esto, te enviaremos tu guía validando el cambio de tu prenda.
*De no proceder con el cambio, te informaremos las razones
PRIVACY POLICY
Who we are
Our website address is: http://floracolombia.com.co.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
